About Us: Services

Pillar is one of Australia’s largest providers of superannuation administration services.

We can professionally administer both complex defined benefit and accumulation schemes for all types of funds – industry, corporate and public sector.

We offer a complete range of services including:

• Collecting contributions from employers and members
• Keeping and maintaining member records
• Providing information to members
• Processing claims and paying benefits
• Reporting to trustee
• Processing pension payments
• Allocated pension administration
• Insurance claims assessment and administration
• Compliance advice and technical services
• Complementary financial and support services.

Our administration features include:

• Comprehensive services across all scheme types
• Unlimited investment choice, full unitisation and 24 hour access
• Daily updates on member accounts
• Superior performance standards
• Call centre management
• Award winning contact centre
• ISO 9001 accreditation
• AFS Licence to provide general product advice in relation to superannuation and to deal in superannuation.

We use industry leading technology:

• Modern flexible processing systems
• Online services for both members and employers
• Web based customer enquiry interface
• Image based administration system
• Change management, process improvement and implementation.

If you are interested in how we can assist you in furthering your business aims, please contact:

Chris Woodward, General Manager Client Services, Operations

Phone: +61 2 4298 6619
Email: chris_woodward@pillar.com.au